🔄 RETURNS AND REFUNDS
How to return an item?
Returns are possible within 30 days of receiving your order.Return shipping costs are paid by the customer. Items must be new, unworn, with their tags and original packaging. To make a return, please submit your request here:. Make a return. For any
What is the cost to make a return?
It is also possible to return the package by your own means if you wish by sending it back to the following address:. TJMAX - PXP. 28 Avenue de la Demi Lune. 95700 ROISSY EN FRANCE
What are the refund conditions?
We will refund you the original price paid for the returned item, provided that the return is made at your expense.If the return is made using our prepaid return label, the return shipping fees will be deducted from the refund amount. The total amoun
Can I return an item in store?
Unfortunately, we do not currently accept returns in store.
How to make an exchange?
To make an exchange, please first submit your return request in the "Request a return" section of your account. Once in this section, you will have the option to click on "Request an exchange". You can then select the desired new size. Once your requ
What is the waiting time for a refund?
When we receive your return, it takes us 24 to 48 hours to process it; during busy periods, processing time may be longer. Generally, it takes 3 to 5 days before the transfer appears on your bank account. Exceptions may occur depending on banks (up t
When is my store credit generated and how long is it valid?
When you make a return and choose a store credit instead of a refund, it is generated automatically once we receive your parcel. You will receive a confirmation email as soon as the credit is available.