PXP™

<p>When we receive your return, it takes us 24 to 48 hours to process it; during busy periods, processing time may be longer. Generally, it takes 3 to 5 days before the transfer appears on your bank account. Exceptions may occur depending on banks (up to 10 days), in which case you can contact them regarding the delay.</p>

When we receive your return, it takes us 24 to 48 hours to process it; during busy periods, processing time may be longer. Generally, it takes 3 to 5 days before the transfer appears on your bank account. Exceptions may occur depending on banks (up t

What is the waiting time for a refund?

🔄 RETURNS AND REFUNDS

Where is my order?

I can’t place an order?

How to modify or cancel an order?

I made a mistake and accidentally placed two orders?

My order is incomplete, an item is missing?

What to do in case of preparation error / defective item?

What are the delivery times?

Which carriers are offered and what are the shipping costs?

📝 ORDER AND DELIVERY

How to return an item?

What is the cost to make a return?

What are the refund conditions?

Can I return an item in store?

How to make an exchange?

When is my store credit generated and how long is it valid?

What payment methods are accepted?

Is payment secure?

My payment was declined, what should I do?

Do you offer Project X Paris gift cards?

Do you accept gift vouchers?

How do I use a promo code?

💳 PAYMENT AND PROMOTIONS

I can't find the item I want?

How can I find my size?

Is this French or American sizing?

I saw one of your products on an artist or in a music video, where can I find it?

I saw an item on Instagram, where can I find it?

🔍 PRODUCT INFORMATION

What is the waiting time for a refund?Updated 9 months ago