PXP™

When you make a return and would like a store credit rather than a refund, it is generated automatically once your parcel has been received.You will receive a confirmation email as soon as the credit is available.&#x1F4A1; Good to know:<ul><li>The store credit is valid for 1 year from its creation.</li><li>It can be used for your next purchases on our website.</li><li>To use your store credit, enter the code in the &quot;Discount code or gift card&quot; field when placing your next order.</li></ul>

When you make a return and choose a store credit instead of a refund, it is generated automatically once we receive your parcel. You will receive a confirmation email as soon as the credit is available.

When is my store credit generated and how long is it valid?

🔄 RETURNS AND REFUNDS

Where is my order?

I can’t place an order?

How to modify or cancel an order?

I made a mistake and accidentally placed two orders?

My order is incomplete, an item is missing?

What to do in case of preparation error / defective item?

What are the delivery times?

Which carriers are offered and what are the shipping costs?

📝 ORDER AND DELIVERY

How to return an item?

What is the cost to make a return?

What are the refund conditions?

Can I return an item in store?

How to make an exchange?

What is the waiting time for a refund?

What payment methods are accepted?

Is payment secure?

My payment was declined, what should I do?

Do you offer Project X Paris gift cards?

Do you accept gift vouchers?

How do I use a promo code?

💳 PAYMENT AND PROMOTIONS

I can't find the item I want?

How can I find my size?

Is this French or American sizing?

I saw one of your products on an artist or in a music video, where can I find it?

I saw an item on Instagram, where can I find it?

🔍 PRODUCT INFORMATION

When is my store credit generated and how long is it valid?Updated 19 days ago