📝 ORDER AND DELIVERY

Where is my order?

To check the status of your order, you need to click on the shipping confirmation email you received. You can track your order by clicking on the tracking number link. If you have not received your shipping confirmation email (don't forget to check y

I can’t place an order?

Having trouble with your cart or order?. Try switching devices (tablet or phone), and try again. If the problem persists, please contact customer service by email or phone.

How to modify or cancel an order?

Once your order is confirmed, it is immediately processed in our facilities and it is no longer possible to cancel your order.

I made a mistake and accidentally placed two orders?

Please contact customer service by email or phone to explain the issue so a customer service representative can assist you.

My order is incomplete, an item is missing?

If an item is out of stock, you will receive an email from us with a store credit or refund offer. If you notice a preparation error in your order or missing items, please contact us via the contact form, specifying:. Our team will quickly guide you

What to do in case of preparation error / defective item?

Please let us know by contacting customer service by email with your order number and photos of the defective item in question. The customer service representative will assist you with the return process as well as information about the refund or exc

What are the delivery times?

We offer shipping within 24 hours by express delivery or 48 hours by standard delivery, Monday to Friday, excluding holidays.Orders placed before noon are shipped the same day.Orders placed on Friday afternoon and over the weekend are shipped on Mond

Which carriers are offered and what are the shipping costs?

Shipments are made via Colissimo and Chronopost. More information: Project X Paris Delivery