PXP™

If an item is out of stock, you will receive an email from us with a store credit or refund offer.If you notice a preparation error in your order or missing items, please contact us via the contact form, specifying:<ul><li>Your order number</li><li>The missing items</li></ul>Our team will quickly guide you to resolve the issue and offer you a refund or a store credit, according to your preference.<a href="https://www.projectxparis.com/fr/nous-contacter">Contact form</a>

If an item is out of stock, you will receive an email from us with a store credit or refund offer. If you notice a preparation error in your order or missing items, please contact us via the contact form, specifying:. Our team will quickly guide you

My order is incomplete, an item is missing?

📝 ORDER AND DELIVERY

Where is my order?

I can’t place an order?

How to modify or cancel an order?

I made a mistake and accidentally placed two orders?

What to do in case of preparation error / defective item?

What are the delivery times?

Which carriers are offered and what are the shipping costs?

How to return an item?

What is the cost to make a return?

What are the refund conditions?

Can I return an item in store?

How to make an exchange?

What is the waiting time for a refund?

When is my store credit generated and how long is it valid?

🔄 RETURNS AND REFUNDS

What payment methods are accepted?

Is payment secure?

My payment was declined, what should I do?

Do you offer Project X Paris gift cards?

Do you accept gift vouchers?

How do I use a promo code?

💳 PAYMENT AND PROMOTIONS

I can't find the item I want?

How can I find my size?

Is this French or American sizing?

I saw one of your products on an artist or in a music video, where can I find it?

I saw an item on Instagram, where can I find it?

🔍 PRODUCT INFORMATION

My order is incomplete, an item is missing?Updated 19 days ago