PXP™

<p id="isPasted">Please let us know by contacting customer service by email with your order number and photos of the defective item in question.</p><p>The customer service representative will assist you with the return process as well as information about the refund or exchange of the item.</p>

Please let us know by contacting customer service by email with your order number and photos of the defective item in question. The customer service representative will assist you with the return process as well as information about the refund or exc

What to do in case of preparation error / defective item?

📝 ORDER AND DELIVERY

Where is my order?

I can’t place an order?

How to modify or cancel an order?

I made a mistake and accidentally placed two orders?

My order is incomplete, an item is missing?

What are the delivery times?

Which carriers are offered and what are the shipping costs?

How to return an item?

What is the cost to make a return?

What are the refund conditions?

Can I return an item in store?

How to make an exchange?

What is the waiting time for a refund?

When is my store credit generated and how long is it valid?

🔄 RETURNS AND REFUNDS

What payment methods are accepted?

Is payment secure?

My payment was declined, what should I do?

Do you offer Project X Paris gift cards?

Do you accept gift vouchers?

How do I use a promo code?

💳 PAYMENT AND PROMOTIONS

I can't find the item I want?

How can I find my size?

Is this French or American sizing?

I saw one of your products on an artist or in a music video, where can I find it?

I saw an item on Instagram, where can I find it?

🔍 PRODUCT INFORMATION

What to do in case of preparation error / defective item?Updated 9 months ago